PALMIRE KITCHEN CO values the shopping experience of every customer. If you encounter any issues with your manual coffee grinder or wish to initiate a return, please follow the policy outlined below.
- Return Period
Customers may submit a return request within 30 calendar days from the date the item is received.
Requests submitted after this period will be reviewed on a case-by-case basis, in accordance with applicable laws.
- Return Conditions
Returns may be requested under the following circumstances:
The item has quality issues or manufacturing defects.
The item received does not match the order.
The item was damaged during transit.
The customer wishes to return the item for personal reasons.
For returns made for personal reasons, the item should be kept in a reasonable condition; please retain the original packaging, accessories, and any related components whenever possible.
For items that have been opened or used, we will review the return request on a case-by-case basis. If an item has quality issues or if you are entitled to a return under the law, no unreasonable additional restrictions will be imposed.
- Return Process
To initiate a return, please contact us via our customer service email and provide the following information:
Order number.
Product name.
Reason for the return.
Photographs of the item (if damaged or defective).
Once your request is received, we will typically review it and provide return instructions within 1–3 business days.
Please do not return any items before receiving confirmation and specific return instructions from us, as doing so may delay the processing of your return.
- Return Address
Address: 6201 SERENA PL
RCH CUCAMONGA, CA 91737
Please follow the return instructions provided by our customer service team to send the item to the confirmed return address.
- Refund Processing Time
Once the returned item has been verified as eligible for a refund, we will typically initiate the refund within 5–10 business days.
Refunds will be issued to the original payment method used for the purchase. The actual time it takes for the funds to appear in your account may vary depending on the processing speed of your bank, card issuer, or payment service provider. 6. Return Shipping Costs
For returns resulting from product quality issues, incorrect items shipped, or damage during transit, we will cover the reasonable return shipping costs in accordance with applicable policies and laws.
For returns initiated for personal reasons, the return shipping costs are generally the responsibility of the customer, unless otherwise agreed upon by both parties or stipulated by applicable law.
- Damaged Products or Delivery Issues
If the manual coffee grinder you receive is damaged, missing parts, or otherwise defective, please contact us as soon as possible, providing your order number and relevant photographs.
We will verify the situation and, based on the specific circumstances and applicable law, arrange for a refund, a replacement, or another appropriate solution.
- Contact Information
If you have any questions regarding returns, refunds, or order processing, please contact us via the following:
Company: PALMIRE KITCHEN CO
Address: 6201 SERENA PL, RCH CUCAMONGA, CA 91737
Email: [email protected]
We typically respond within 24 business hours of receiving your email.
- Statutory Consumer Rights
This Return and Refund Policy does not limit or exclude any non-waivable rights granted to consumers under U.S. federal law or the laws of the applicable state.
In the event of any conflict between this policy and the mandatory provisions of applicable law, the applicable law shall prevail.
Thank you for choosing PALMIRE KITCHEN CO. We are committed to providing you with clear and reliable after-sales service.